Privacy Policy

Last Updated: May 26, 2026

1. Introduction

Switch Electrical & Mechanical Services Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://switchelectrical.uk, request our services, or interact with us.

We operate strictly under the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or engaging our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact Data: Name, physical address, email address, and telephone number (provided when submitting a message or booking a job).
  • Service Details: Information regarding residential rewires, EV charger installations, commercial testing, EICR compliance audits, or urgent electrical faults.
  • Usage & Tech Telemetry: Technical data including IP addresses, browser types, page load speed, and operational telemetry gathered autonomously during your website visit.

3. MyBizOnline OS Multi-Tenant Boundaries

All personal information, contact forms, and client enquiries submitted through this website are processed and stored under the highly secure MyBizOnline OS environment.

We enforce strict Multi-Tenant Isolation protocols to protect customer records. Your data is isolated at the database layer under private Row-Level Security (RLS) policies scoped strictly to our specific tenant ID (organization_id). All data transmissions are encrypted in transit and at rest, guaranteeing that cross-tenant data bleeding is architecturally blocked and physically impossible.

4. How We Use Your Information

We process your personal data for the following legitimate business purposes:

  • To safely schedule, execute, and certify electrical and mechanical work at your premises.
  • To communicate with you regarding service appointments, quotations, and electrical emergencies.
  • To notify regulatory bodies (such as NICEIC or NAPIT) to self-certify compliance under Part P of the Building Regulations and submit EIC/EICR records.
  • To maintain strict administrative and financial ledgers, invoice logs, and compliance reporting.

5. Sharing Your Information

We possess a zero-tolerance policy for data abuse: we never sell, lease, or commercially trade your personal information to third parties.

To deliver our engineering services, we share strictly necessary, scoped data with trusted systems:

  • ServiceM8: For secure on-site job scheduling and engineer dispatch.
  • NICEIC / NAPIT: For official electrical installation compliance and Part P safety certification reporting.
  • Legal Authorities: Only when required by United Kingdom statutory laws or corporate compliance audits.

6. Data Retention & Security

We retain personal data only for as long as necessary to satisfy the purposes we collected it for, including any legal, safety, accounting, tax, or national trade certification requirements (typically up to 6 years for accredited electrical compliance records).

All data is secured utilizing industry-standard firewalls, encrypted database layers, and multi-factor authentication, managed under strict administrative security controls.

7. Your Rights under UK GDPR

Under the UK GDPR, you possess absolute rights regarding your personal information, including:

  • The right to request access to the personal data we hold about you.
  • The right to request rectification of inaccurate or outdated information.
  • The right to request erasure of your personal data (where legal retention limits permit).
  • The right to object to or restrict processing of your personal information.

To exercise any of these rights, please email us directly at switchtoday@mail.com. We will respond to and process all requests promptly within the statutory 30-day window.